+44 (0)1303 487 730 or +44 (0)7585 557 469 office@obique.com

Obique Payment & DeliveryPolicy

Customer payment data security and customer service is always the foremost consideration at Obique. No customer payment data is stored on our servers as the transactions are conducted through PayPal and or your card provider. Products are shipped promptly typically within 1 to 2 days of the order being received on our website. Occasionally we do run out of stock during on certain products due to high demand but always advise customers promptly of any delays in shipments.

Payments & Delivery Policy

Payments

Payment Processing
All payments are processed by 3rd party payment processors such as PayPal or Barclays Bank.

Payment in Full
The purchase price of all items and the shipping costs if applicable, must be paid in full prior to the dispatch of the products from our warehouse.

Payment Data
We do not store credit card details nor do we share customer details with any 3rd parties.

Order & Personal Data
Order and personal data is stored on our server in accordance with our Privacy Policy.

Delivery

Dispatch Timescales
All products are dispatched within the dispatch timeframes notified when the order is confirmed after receipt of payment (excluding Saturdays, Sundays and Bank Holidays). Please note that the dispatch time may vary from 24 hours to several days depending upon the product ordered.

Delivery Timescales
We ship all products on the following Delivery Schedules;

Standard UK – Delivered to you within 3 to 5 days after the day of dispatch (excluding Saturdays, Sundays and Bank Holidays).

Expedited UK – Delivered to you within 48 hours after the day of dispatch (excluding Saturdays, Sundays and Bank Holidays).
Returns and Refunds

Standard EU – Delivered to you within 3 to 14 days after the day of dispatch (excluding Saturdays, Sundays and Bank Holidays).

Expedited EU – Delivered to you within 3 to 7 days after the day of dispatch (excluding Saturdays, Sundays and Bank Holidays).

Standard Global – Delivered to you within 14 to 28 days after the day of dispatch (excluding Saturdays, Sundays and Bank Holidays).

Expedited Global – Delivered to you within 7 to 14 days after the day of dispatch (excluding Saturdays, Sundays and Bank Holidays).

PARCEL TRACKING
All goods are shipped to customers with a tracking number to allow you to track your delivery schedule and to allow us to evidence dispatch and delivery of the product.

RECEIPT OF DELIVERY
All products shipped may or may not require a physical signature confirming receipt of the product by the customer to evidence delivery and receipt.

FAILED DELIVERIES
It is the customer’s responsibility to ensure that someone is available to receive the product from the carrier. We are not responsible for deliveries that fail due to no-one being available to accept the products. If you are not at home when the carrier delivers your product then the carrier will attempt to leave the product with a neighbour against a signature of receipt. Should all delivery attempts fail the carrier may return the product to us, or to their local depot where you will be able to collect the product within a set time frame.

Any redelivery costs will be for the account of the customer.

Should you require assistance with the delivery process then please contact us by email at office@obique.com.